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Have a question, need support or want to partner with us? Our team is here to help 24/7.

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Whether you have a question about your account, a technical issue, a bonus inquiry or just want to chat about our games, we are always ready to help. Use the form or reach us directly.

Phone Support

1-800-BET-CPRO

Available 24/7

Email Support

support@betcasinopro.com

Response within 2 hours

Live Chat

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Average wait: under 2 minutes

Headquarters

1 BetCasinoPro Way

Hollywood, FL 33019

RESPONSIBLE GAMING

If you or someone you know has a gambling problem, help is available. Please play responsibly.

National Problem Gambling Helpline: 1-800-522-4700

Available 24/7, free & confidential.

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SUPPORT FAQS

Click "Forgot Password" on the login page. Enter your registered email and we will send you a reset link within 2 minutes. Check your spam folder if you do not see it.
E-wallet withdrawals (PayPal, Venmo) are processed within 24 hours. Bank transfers take 3-5 business days. Check withdrawals arrive within 7-10 business days.
Create your account, make your first qualifying deposit and the bonus will be credited automatically within 24 hours. Terms and wagering requirements apply.
We require a government-issued photo ID (driver's license or passport) and a proof of address (utility bill or bank statement) dated within 90 days.
You can self-exclude through your account settings under "Responsible Gaming" or by contacting our support team. Self-exclusions can be set for 30 days, 90 days, 1 year, or permanently.